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Frequently Asked Questions


Monday to Friday 9 AM to 5 PM.

Plan Managed and Self Managed Clients.
Fraser Coast – Hervey Bay, Maryborough and surrounding areas.
The owners of Support to Thrive have lived experience as one of their immediate family members is a NDIS participant. Our staff have between 2-4 years working specifically within the NDIS framework, but several of our staff have worked with people with disabilities for over 20 years.

We invoice plan managers or participants for the services we provide.

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with disability to services in their community.
Support coordination is a capacity building support which helps you to: Understand and use you NDIS plan to pursue your goals. Connect you with NDIS providers, community, mainstream and other government services. Build your confidence and skills to use and coordinate your supports.
Not everyone receives funding for support coordination in their plan. The NDIS will only fund support coordination in instances where the participant requires support to build their skills and confidence to manage their NDIS plan independently and don’t have an informal network who can support them with this.
The support you receive through your NDIS plan will depend on your individual needs and the evidence you have provided to the NDIS.

The NDIS have a really good guide on how to prepare for your planning meeting. Click here for more information.

Yes. You have choice and control over what providers you want to engage with. If you aren’t happy with our service, we would love to hear how we can improve and fix the problem. However, you can end your contract with us at any point with seven days notice.

All staff employed by Support to Thrive are familiar with the NDIS code of conduct and are required to abide by it. For further information on the code of conduct, please click here.

Equity for All

We want people with a disability to have the right support to achieve their goals.